Dekker, Sidney:

The Field Guide to Understanding Human Error
Ashgate Publishing, Burlington VT

Institute of Medicine:

To Err is Human: Building a Safer Health System
National Academy Press, Washington DC

Reason, James:

Managing the Risks of Organizational Accidents
Ashgate Publishing, Burlington VT

Reason, James:

Human Error
Cambridge University Press, New York

Wheeler, Donald:

Understanding Variation: the key to managing chaos
SPC press

Langely GJ, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP:

The Improvement Guide: a practical approach to enhancing organizational performance
Jossey-Bass, San Francisco

Weick, K and Sutcliffe, K:

Managing the Unexpected
Jossey-Bass, San Francisco

Nance, John:

Why Hospitals Should Fly
Second River Healthcare Press, Bozeman MT

Christensen, Clayton:

The Innovator’s Prescription: a disruptive solution for health care
McGraw-Hill, New York

Michelli, Joseph:

Prescription for Excellence
McGraw-Hill, New York